Located in the SOMA district of San Francisco, Ebates.com is the pioneer and leader in cash-back shopping. With over 1,100 brand name retailers on the site, Ebates 8 million members have received more than $40,000,000 in cash back for shopping via the site.

Ebates has caught the attention of Wall Street Journal, New York Times, CNN, Newsweek, Forbes and many other press reporting on how to save consumers cash in touch economic times. In spite of the tough economy, Ebates has remained profitable and delivered more than 30 straight months of year-over-year growth. Why? Ebates is free to join and simple to use, members start their shopping at Ebates.com and earn cash back on every purchase they make, with no forms to fill-out, and no points or miles to redeem. It's that simple.

Ebates' experienced management team hails from diverse backgrounds like Acxiom Digital, PriceGrabber, Ziff-Davis and Facebook; they have a strong track record and have poised the company for monumental growth! By joining the growing Ebates team, you have the opportunity to be instrumental in their success as they advance and expand their business through bold, new product initiatives and bring cash-back shopping to the masses!

We are looking for a Director of Technical Operations to be responsible for the overall management of Ebates.com website environment, computing systems, network operations, business applications and office automation.

Responsibilities:

• The 24x7 uptime, performance, scalability and security of the Ebates.com website, as well as the technical support of the office employees.
• Office automation: desktops, laptops, security, domain controllers, exchange email servers, networking, shared file systems, plus VPN.
• Management of technical staff responsible for systems planning, storage architecture, networking planning and network policy management, systems maintenance and upgrades, assets procurement and retirement, security, performance and capacity planning, backup/restore facilities, load management, and virtualized services.
• Administration: overseeing technical staff, IT project management, capital budgeting, vendor contract negotiations (telecommunication, cage/hosting, etc.).
• Creation, implementation, enforcement and audit of IT processes, procedures, and methodologies patterned after industry best practices.
• Development of plans for business continuity, disaster recovery, contract services, and outsourcing arrangements, as appropriate.
• Provide leadership, coaching and counseling in both technical and non-technical areas to technical team.
• Identify strategic and operating opportunities to reduce network costs, attain or reduce budget levels, increase service levels, network reliability and network operating efficiency.
• Develop and present weekly, monthly, quarterly and annual network operation service reviews to provide executive management with metrics that reflect operations costs, efficiency, availability and reliability.
• Develop and present reports on all network outages documenting outage impact, duration, root cause, mitigation and preventative measures.

Key Qualifications

• 10+ years of experience in the IT industry including 4+ years managing internal staff and consultants.
• Demonstrated ability to work effectively in an entrepreneurial environment, effectively manage a team and use limited, available resources to overcome obstacles, meet deadlines within budget and accomplish corporate goals.
• Relevant work experience supporting mission-critical servers in a Co-Lo environment.
• Broad technical background.
• Experience supporting VM-Ware installations and migrations.
• Systems administrator level experience with operating systems, networking technologies and infrastructure management practices.
• Strong project management experience managing medium to large sized projects. Must be able to prioritize and manage multiple tasks and projects.
• Strong knowledge of PostgreSQL and Microsoft SQL Server.
• Experience with Microsoft Analytics Services a big plus.
• Ability to communicate technical concepts effectively to various audiences.
• B.S. in Management of Information Systems or Computer Science or equivalent education and experience.

Ebates offers competitive salaries and full benefits, including health, dental, vacation, 401k, and stock options. We have a great of people who are passionate about what they do and enjoy working in a fast-paced environment at our offices near South Park in the SOMA neighborhood of San Francisco.

To apply, please send your resume to jobs@ebates.com